NOK HC is hiring #Weekend_and_Holidays_Community_Manager for one of the biggest media & advertising agencies originally located in France.
Job Description:
*Monitor multiple clients accounts across Facebook, Instagram, Twitter, TikTok, LinkedIn and YouTube public and direct messages for customer comments, feedback, queries, and complaints.
*Engage with and respond to users within agreed client SLA via Arabic and English responses.
*Manage FAQ sheet by updating pre-approved responses regularly, and recommend responses in Arabic and English where required.
*Perform daily quality assurance to ensure all customers inquiries and complaints are handled accurately and in a timely manner.
*Publish & schedule content on multiple clients accounts across the different social media channels (organic and dark posts).
*Translate content in both Arabic and English.
*Stay up to date on current platform updates and publishing features.
*Formulate daily, weekly, and monthly reports on the performance of social ads.
*Vary tone of voice within community management responses based on context, platform, and brand.
*Develop sentiment reports based on user queries and complaints observed through community management.
Requirements:*Bachelor's degree in communication, journalism, business, or any related field.*Flexibility with working during weekends & Islamic Holidays.*1-2 years of experience in KSA agencies.*Excellent-Fluent written and verbal communication skills in Arabic and English.*Moderate knowledge of the different social media post formats.*Experience using community management tools (Hootsuite, Sprinklr, etc.) is ideal.