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Location:<br/><br/>Riyadh
Other locations:<br/><br/>Primary Location Only
Date:<br/><br/>29 May 2024
Requisition ID:<br/><br/>1468507
In our business, we are passionate about our people who are inspiring excellence in how we engage with our clients and applying solutions to build a better working world. As a Client Executive, you will manage the account for a large petrochemical company who is a global leader in its industry.
The opportunity
As part of the primary account team, reporting to the regions Business Development Leader and with close connection to some of EY’s senior leaders, your time will be focused on activities to enable achievement of objective around account satisfaction, administration, and management. Responsible for implementing global account activation strategy and planning in collaboration with account leadership in the region. You will work with the Global Client Service Partner (GCSP), Business Development Leader (BDL) and Client Executive (CE) to drive global account activation; sales and program management; and account communications and administration. The Client Executive ensures that all locations and Service Lines (SL) of the firm are actively engaged around our largest, most complex global accounts and that we deliver Exceptional Client Service (ECS) in all internal and external encounters.
Key responsibilities
Implement global Account Activation strategy, methodology and processes at Account level
Support account strategy working with account leadership and drive global execution of account plan
Support service line planning activity and account integration and prepare for and facilitate account meetings
Responsible for follow-up on account actions by tracking progress against deadlines and driving activity
Proactively liaise with account team members to drive account actions and initiative
Understand both the client’s business agenda and EY services to enable leveraging the global EY network to connect our clients to the right people
Manage and own the annual global revenue planning process
Own and Coordinate the Client Relationship Management (CRM) process
Manage the account pipeline process and drive discipline across global team
Coordinate the pursuit process for opportunities, working closely with key partners
Identify EY thought leadership and insights to be shared with the client
Serve as subject matter expert for all information related to the account
Manage Off-shore Account Coordinators– overseeing pipeline management, financial analysis, sales cycle support, client research, plan management, reporting, performance, and documentation management
Understand and define decision-making requirements to engage in designing and altering customized account report requirements
Monitor, analyze and highlight key operational performance with recommended action and resolution
Monitor the account new business development costs for local and global chargebacks
Provide admin support for account meetings scheduling and any other administrative tasks
Lead connectivity of Account Managers/Coordinators locally and around the globe sharing best practice across EY account network
Set and manage expectations with account stakeholders
Maintain a compliant status of all account threshold and processes to meet stakeholder requirements
Identify and drive the processing of account structural changes in the systems to maintain the account reporting integrity
Skills and attributes for success
Strong knowledge of account management processes and tools
Excellent written, verbal, and presentation skills, including strong command of English and Arabic.
Strategic thinking and excellent Excel and data analytical skills
Strong attention to detail and sound organizational skills; ability to manage multiple priorities simultaneously
Proactive action items/follow-up, input/ideas, and account teaming
Strong leadership and collaboration with onshore and remote teams
Flexible and resilient to changing priorities
A bachelor's or post-graduate degree (emphasis in Marketing or Business preferred) or equivalent relevant experience
8+years of account management or similar relevant experience ideally gained within the global petrochemical industry
Professional Services experience preferred but not essential
Must have excellent proficiency in English and Arabic writing, speaking, and presenting skills.
Demonstrate the ability to communicate, present and influence credibly and effectively at all levels of the organization
Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
What we look for
We are looking for people who can combine, great listening skills, collaboration, influencing and commercial acumen. Being able thrive in an ever changing, diverse, multi-cultural environment where we expect exceptional quality and show passion for your work will set you up for success.
What we offer
We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:
Continuous learning : You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you:<br/><br/>We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership:<br/><br/>We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture : You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
The exceptional EY experience. It’s yours to build.
EY | Building a better working world
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