- Attending Cochlear Implant surgeries and giving technical support.
- Attending Cochlear Implant Fitting in hospitals or at Doctor’s centers.
- Technical support & troubleshooting at Sigma office- AB department.
- Support doctors at their clinics with software troubleshooting for cochlear implants patient needs”.
- Support medical conferences and workshops were taking a place for launching new products and/or doctors' training.
- Handling online sheets for patient’s database.
- Providing help and answers to the customers' technical issues, through the identification of the problem itself, research on answers and provision of the right guidance in cooperation with the team.
- Support cochlear implant recipients on how properly they use the products and increase the level of awareness and troubleshooting on the devices they use.
- Providing users support via phone calls, for more detail’s information, you may extend the support through emails.
- Understand and troubleshoot technical related issues.
- Working on ERP system.
- Prepare a weekly detailed report to the head of customer service.
- Motivate customers to acquire new technologies, including an upgrade to the sound processor, wireless accessories and spare parts.
- Assisting Training manager in practical content and qualifying the junior engineers for how to deal with AB portfolio (if needed).
- Responsible for preparing the presentation for events, conferences, and meetings of AB department.
Bachelor’s degree in Biomedical Engineering, Science, or Chemistry.Excellent communications & Presentation skills.Alex