The Training and Development Associate plays a key role in improving the partners’ performance through creative learning techniques, interactions and methodologies. He/She will be in constant synchronizing with the Quality Assurance Department and the Operations Department to identify training needs, execute his/her training plan and administer training sessions with utmost priority. His/Her training will be measured with KPIs and reports to ensure the value added.
Primary responsibilities
- Train shops on company policies, operating procedures & customer service protocols
- Maintain the database of all trained shops employees
- Track improvement & progress expected after the training and report the key findings and suggestions to the Operations team
- Maintain constant communication with shop management to ensure shop performance is reported in a timely manner
- To use the InstaShop services as per the company policies in order to provide feedback on how to improve the service
Excellent presentation and public speaking skillsSuperb clarity in communicationExcellent organizational skillsProblem solving, and plan execution skillsCommercial & Technology awareness.Business Bachelor/Masters preferred