- Oversee daily store operations, ensuring compliance with procedures and safety standards.
- Manage inventory, including receiving, stocking, and tracking levels to prevent stockouts.
- Proactively contact clients to ensure timely and high-quality delivery of goods.
- Follow up with clients to ensure their satisfaction and address any concerns.
- Schedule and coordinate preventative maintenance for devices sold.
- Monitor oil consumption for devices and advise clients on necessary replacements.
- Assist with scheduling and training of store staff.
- Handle customer inquiries and resolve any issues promptly and professionally.
- Prepare reports and analyze data to identify areas for improvement.
- Maintain a positive and welcoming atmosphere for customers and staff.
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant roleDemonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-levelSolid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)Experience delivering client-focused solutions to customer needsProven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detailExcellent listening, negotiation and presentation abilitiesStrong verbal and written communication skillsBA/BS degree in Business Administration, Sales or relevant field