- Provide first line support in the resolution of regular and complex IT cases
- Resolve IT issues to provide the first layer of support for the BUs for services that are set in Service Level Agreements (SLA) with minimal reverting to the Egypt IT Manager in order to ensure smooth BU operations
- Communicate with network Laptop/desktop and computer accessories suppliers in order to resolve case of this nature when needed.
- Suggest and provide recommendations to the Egypt IT Manager on issues related to IT support to help business units reach their objectives at the best cost effective way.
- Execute IT support proactive measures in order to prevent a lot of incidents from happening and act reactively.
- Assist IT team members to help in wireless, cabling and installation projects/problems to activate/restore IT services.
- Update knowledge base once a case/problem is resolved in order to help in faster response and resolution of similar future cases.
Bachelor degree: computer Science or equivalent.live in Sadat City or willing to reallocate Experience: 1 to 3 years Good English