- Maintain helpdesk support and resolve problems to the end user’s satisfaction.
- Check and respond quickly and effectively to requests received through the IT helpdesk and Phone and remote support for end users.
- Installing and configuring computer hardware, software, systems, networks, printers, operating systems, screens, and scanners and reviewing the inventory of all equipment.
- Coordinate PC setup and deployment for new employees using standard hardware, images, and software.
- Carry out timely workstation hardware and software upgrades as required.
- Troubleshoot the network services (printing, email service, and Internet access)
- Operating audiovisual equipment and assisting in organizing events.
- Test and evaluate new technologies.
- Batching operation and systems update.
- Record events, problems, and their resolution in the ticketing system.
- Follow up on new IT Purchase requests.
Computer Science, Engineering, Information Technology, or Management Information Systems majorExcellent communication skills.Good organizational and time management skills.Good understanding of different computer systems, mobile devices, and other tech products.Self-motivated and desire to succeed.Excellent analytical and problem-solving skills