- Reviewing and moderating all user-generated content within comments, images, links, videos, audios, private messages, and user profiles
- Implementing and enforcing social media platform policies consistently and fairly, and providing clear and constructive feedback to users regarding content violations and necessary actions
- Monitoring all information and news related to the industry and the company to anticipate potential issues and outcomes
- Reviewing and moderating user-generated content on social media platforms to ensure it aligns with community guidelines and policies
- Documenting and escalating issues that require attention beyond the moderation team's scope
- Participating in outreach efforts to raise awareness about responsible social media usage
- Interacting with all the comments and feedback from consumers to maintain a good brand image
- These responsibilities and tasks are essential for maintaining a healthy and positive online presence on social media platforms like Facebook and Instagram.
Proven working experience in social media marketing or as a Digital Media SpecialistExcellent consulting, writing, editing (photo/video/text), presentation and communication skillsDemonstrable social networking experience and social analytics tools knowledgeAdequate knowledge of web design, web development, CRO and SEOKnowledge of online marketing and good understanding of major marketing channelsPositive attitude, detail and customer oriented with good multitasking and organisational abilityFluency in EnglishBS in Communications, Marketing, Business, New Media or Public Relations