- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward upselling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- Gain solid knowledge of competitors
Proven experience as a Client Relationship ManagerKnowledge of customer relationship management (CRM) practicesExperience in sales or customer service is preferredProblem-solving attitudeExcellent communication skillsAptitude for fostering positive relationshipsTeamwork and leadership skillsCustomer-oriented mindsetBSc/BA in Business Administration or similar field