• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments.• Maintains a positive cost management index for kitchen and restaurant operations.• Utilizes budgets to understand financial objectives.• Manages Area Managers and the Food and Beverage departments • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.• Oversees all culinary, restaurant, beverage and room service operations.• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.• Encourages and builds mutual trust, respect, and cooperation among team members.• Understands the brand's service culture.• Drives alignment of all employees, team leaders and managers to the brand's service culture.• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Manages day-to-day operations, drives quality, and verifies standards are meeting the expectations of the customers on a daily basis.