• Assist in the day-to-day management of our e-commerce website, including product listings, pricing, and content updates.
• Respond to inquiries (phone, email or via website) in a timely manner.
• Collaborating with internal teams to facilitate the processing of new orders from online sales.
• Nurture and follow up sales leads and follow them through to order completion.
• Constantly update our CRM system with new contact details.
• Establish and manage relationships with online sales ambassadors and e-commerce partners.
• Collaborate with the web development team to ensure a user-friendly and visually appealing online store.
• Monitor website performance and user experience, recommending improvements as needed.
• Assist in managing product inventory, ensuring accurate stock levels and availability.
• Coordinate with the logistics team to track shipments and replenish inventory as needed.
• Stay updated on industry trends and best practices in e-commerce to propose innovative ideas for growth and optimization.

Digital Marketing Support:

• Assist in executing digital marketing campaigns across the different channels.
• Help create and schedule content, monitor campaign performance, and report on key metrics.
• Collaborate with the marketing team to optimize website traffic and conversions.

Customer Engagement:

• Respond to customer inquiries and provide support through various communication channels, ensuring timely and helpful responses.
• Assist in managing customer reviews and feedback to enhance the online shopping experience.
• Collaborate with the customer service team to resolve issues and improve customer satisfaction.

Analytics and Reporting:

• Collect and analyze data related to website traffic, sales, and customer behavior.
• Create reports and dashboards to track key performance indicators (KPIs) and make data-driven recommendations.
• Create weekly and monthly reports to management team.