Ensure consistency in attendance, cleanliness of the reception area, answering all calls, and providing accurate information on services, products, and promotions including appointments confirmations and re-confirmations

 

 

Be on time for shift and maintain consistent, regular attendance record.Accurately book, change and cancel spa appointments as requested.Acknowledge and greet everyone who enters and leaves the spa.Ensure that the check-in, check-out process is handled in accordance with Company’s Process.Provide callers and guests with detailed descriptions of spa treatments, packages, services, Monthly Program and hours of operation.Document guest full information in electronic record accurately and as per customer’s official document.Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.Maintain eye contact when addressing external and internal guests; develop professional and personalized relationship with regular guests.Handle guests’ questions and concerns promptly, professionally and courteously.Maintain complete confidentiality in all guest matters in accordance with company policy;Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction.Maintain a clean; safe, fully stocked and well-organized work area.Must be able to work without constant direct supervision and remain at assigned post for extended periods of time.Maintain a positive attitude and contribute toward a quality work environment.