Capital Placement is seeking a Recruitment and Customer Experience Associate to join our dynamic team. This role involves assisting candidates with their enquiries, managing various communication channels, and providing detailed guidance on our programs. The successful candidate will play a crucial role in enhancing the candidate experience and streamlining the recruitment process.About usWe created Capital Placement over 10 years ago as a platform to simplify international internships for university students and recent graduates looking for global work experience. Today, we provide our customers with opportunities to intern in some of the most exciting cities in the world, including but not limited to, London, New York and Singapore.Role ResponsibilitiesInitial Engagement & ShortlistingMonitor communication channels consistently to assist candidates with their enquiries.Handle large volumes of candidates simultaneously and respond promptly via phone, email, or chat.Ensure all candidates have a full understanding of the application process and programme offerings while managing their expectations.Stay up-to-date with key employability and industry trends across all programme locations to best advise candidates.Candidate Assessment & SelectionShortlist candidates based on clients' requirements to match them with the most suitable opportunities.Promote specific opportunities to candidates, highlighting the benefits and suitability of the roles.Conduct Quality Assurance (QA) checks to ensure the selection process adheres to high standards and fairness.Interview candidates. Given a typical programme may receive around 3,000 applications a month, filter these candidates down to 100 through multiple stages of assessment.Manage administrative tasks required in the recruitment process, ensuring all paperwork and digital records are accurately maintained and processed.Data Management & AnalysisProduce weekly recruitment reports as requested by the client, detailing progress, candidate funnel metrics, and key insights into the recruitment process.Update internal databases with information about issues and useful discussions with candidates.Update customer data trackers, analyse, and share trends with recruitment, placement, and marketing teams.Post-Selection Support & Team CollaborationEnsure a smooth transition from recruitment to the placement stage for successful candidates.Support other team members when necessary.RequirementsExcellent English communication skills.Experience in handling large recruitment processes or managing a large volume of customers. (Our team of 4 have managed 55 thousand applications last year)Prior experience in a Recruitment or customer-facing role would be preferential.Ability to handle diverse/international customers.Excellent negotiation and problem-solving skills.Multi-tasking abilities.Ability to work in a fast-paced environment and meet tight deadlines.Ability to work UK hours.A hard-working individual who thrives in busy environments.Benefits:Competitive salary 400 to 500 USDWorking RemotelyPrivate health insurance28 days holiday time per annumWork-from-home budgetLearning and development budgetOpportunities to travel abroadSignificant potential to grow in the role and take on more responsibilityInterview processEligibility: Make sure you meet the requirements outlined in the job description.Round 1: A 15-minute Intro call to assess your background and suitability for the role and answer your questions.Round 2: A 45-90 minute interview with two team members evaluating your expertise and experience related to the role.Task Assessment: Complete a task relevant to the Customer Experience Associate role, showcasing your skills and problem-solving abilities.Cultural Fit Interview: A 45-90 minute conversation focused on cultural fit, value alignment, and team compatibility.Final Round: An in-depth discussion with the Founders, centring on your vision, strategic thinking, and overall fit for the role.Please note that the entire interview process may take up to 2 weeks. We appreciate your time and patience during this comprehensive evaluation, which ensures the best fit for both the candidate and our organization