Job Responsibilities & Requirement

Proficiency of language Must Have:

B2/C1 – German

B2 - English

GDS is good to have 

 

Job Description:

● Suggest and modify suitable travel options that best suit the client’s needs.

● Engage in direct communication with the client through email, chat, and/or phone calls.

● Support our B2B customers in their business travels.

● Liaise with suppliers and partners to resolve booking issues.

● Maintain high satisfaction standards and aim to exceed customer expectations as much as

possible when managing bookings, queries, and requests.

● Address, preempt, and solve problems. You are an owner and should anticipate issues before

they arise.

 

Skills and Personality Traits:

● Proven ability to provide an excellent customer experience.

● Capable of seeing the big picture and understanding the interconnections between processes

and the impact of actions.

● Mindful and independent worker with a high level of self-awareness.

● Adept at applying critical thinking, especially when situations fall into grey areas.

● Highly empathetic and capable of understanding our customers' needs and wants.

● Independent and reliable - can be counted on to take ownership.

 

Background:● At least 1 years of experience in any customer service position covering multi-channeloperations in a contact center environment.● Preferably, but not mandatory, a customer service background in hospitality, including hotels,travel agencies, airlines, or offices. Any other customer service experience in a contact centerenvironment is acceptable.● Excellent communication skills in Business English, both spoken and written.● Proven experience in going above and beyond to provide amazing service that helpscustomers, ideally within a client-facing role.● Preferably, though not mandatory, a college/university Bachelor’s Degree.● Computer literacy, including knowledge of word processing, typing, and cloud-basedapplications. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.