· Servicing client accounts with day-to-day needs, ongoing tracking, and ad hoc requirements
· Building and maintaining excellent relationship with key client stakeholders
· Final approval and send out of ongoing client reports & deliverables, where authorized by your account director
· Strategic analysis report development with Account Director support
· Utilizing resources through the effective organisation of the global CARMA operation teams
· Line managing, coaching and developing Senior Insights Analysts and Insight Analysts
· Supporting Head of Insights in team resource planning
· Escalating roadblocks to in a proactive & timely manner with suggestions for solutions
· Retention of clients, broader identification of opportunities for revenue growth of existing client base
· Assisting in development of briefs for new and existing clients
· Implementing client account briefs successfully
· Taking full responsibility and ownership for smaller client accounts
· Where account ownership is held, ensuring all contracts are signed, up-to-date and POs are in place.
· Creating meeting summaries (when no junior is present), signing off (when no senior present) and communicating to clients/team.
Skills
Technical Competencies/Skills
- Excellent command of MS office
- Excellent command of English and Arabic. Other languages are a plus.
- Excellent Research skills
- Excellent proofreading skills with the ability to identify grammar, spelling and punctuation errors.
- Good knowledge of translation-oriented tools, application/software.
- Legal/Industry awareness
Education
- BA in languages, Mass Communication, or any relevant field.