· deciding how many holidays to sell each season and the resorts/countries to use
· visiting resorts to ascertain accommodation quality and suitability
· liaising with coach operators, airlines, hoteliers and resort reps
· agreeing service levels, contracts and costs
· confirming customer names with airlines/hotels
· collecting, evaluating and responding (as appropriate) to customer feedback
· using market research information to guide decisions
· producing brochures and internet-based information
· providing pricing information
· marketing holidays to clients via travel agents, websites, brochures and television advertising
· handling bookings, invoicing and issuing of tickets
· predicting profits or number of bookings.