As a technical Operations manager, your role will include:
- Solving individual or global internal/external complaints over several channels.
- Implementing required systems configuration and operational changes in production platforms including upgrades & expansions.
- Automating system administration tasks utilizing open-source configuration management tools.
- Diagnose system operational problems quickly and effectively:
- As a 24X7X365 company, holidays, weekends and on-call responsibilities are required.
- Coordinate with vendors to resolve hardware and software problems.
- Ensure End to End Service Monitoring is in place for all services.
- Perform reporting, data, and requests within assigned responsibilities.
- Perform Capacity assessments.
Experience in Database is a mustGood knowledge of Tomcat, Apache and IIS, troubleshooting utilities and monitor tools.Knowledge of Linux and bash scriptingKnowledge of, XML & JSON is a plus.Strong Problem-solving skillsGood at researching and troubleshooting technical issuesAble to take initiative and assist team membersUnderstands platform architecture and troubleshooting techniques.