- Handling customer technical support cases through phone and email
- Updating the company databases and brief documents
- Evaluating system potential through assessing compatibility of new programs with existing programs
- Improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Preparing reference material for users by drafting operation instructions
Bachelor degree in Computer Science \ Information SystemsBasic knowledge of software maintenanceExcellent problem solving and analytical skillsExcellent using MSOffice (Word,Excel)Excellent Communication SkillsDatabase performance modification