- Manage and moderate the social media profiles and presence, including Facebook, Instagram, WhatsApp, LinkedIn, you tube, tiktok, and additional channels.
- Manage and monitor customer interactions by ensuring timely responses to all feedback, comments, messages, reviews and visitors posts.
- Create ad, select keywords, create targeting audience and monitor ad performance to ensure a positive ROI.
- Produce reports on relevant moderation statistics, issues and outcomes
- Conduct market research and analyze trends to identify new opportunities and improve campaign performance.
- Measure the success of every media campaign by data analytics.
- generating, editing, publishing, and sharing daily content (original text, images, and videos) that builds customer engagement
- Creating and provoking conversations to encourage the community to engage
- Handle and deliver complains and deliver a solution to customers
- Stay updated on industry trends, competitor activities.
- Moderating comments & messages and follow up with customers to achieve customer satisfaction.
BS in Communications, Marketing, Business, New Media or Public Relations.Must Have Experience As a Social Media Moderator.Experience in all social media Platforms.Experience in dealing with social, and digital campaigns and applications as well.Creative.Very good in Customer Service.Excellent communication skills.Fluency in English.Minimum Experience: From 1-3 years of experiencepersonal profile or Resume MUST be with a photo