- Follow up on complaints in order to find solutions and close them on the specified dates.
- Communicate with customers to follow up on complaints and speak in a professional manner, while following up on complaints with the relevant authorities in an effort to resolve them and close them on the specified dates.
- Recording customer complaints across different operating systems, taking into account the accuracy of data entry, whether on the internal operating system or the Consumer Protection Agency’s operating system.
- Coordinating with the Consumer Protection Agency, receiving complaints, directing them to the relevant authorities, and closing them on the specified dates.
excellent MS office skills and familiarity with complaints center technologySolid Experience working in the field of complaints, especially in a role that requires dealing with customer complaints sent via the call center, email, and government agencies such as the Consumer Protection Agency.Ability to work well under pressure and handle difficult customer situationsAbility to multitask effectively while maintaining a high level of organization and attention to detail.Professional behavior Ability to perform