- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
1. Communication Skills: Excellent verbal communication skills are essential. Clear and articulate speech helps in effectively conveying the sales pitch and answering customer queries.2. Listening Skills: Ability to listen actively to understand customer needs and concerns.3. Persuasiveness: Strong persuasive skills to convince potential customers to purchase products or services.4. Customer Service Skills: Friendly and professional demeanor when interacting with customers.5. Patience and Resilience: Ability to handle rejection and continue making calls without losing motivation.6. Time Management: Efficiently managing time to handle multiple calls and follow-ups.7. Product Knowledge: In-depth understanding of the products or services being sold to provide accurate information and answer questions.8. Computer Literacy: Basic computer skills to use customer relationship management (CRM) software and other sales tools.9. Multitasking Ability: Capable of handling multiple tasks simultaneously, such as entering data while talking to a customer.