Job Title:Technical Game changer - English Speaker - 2024Job DescriptionDue to our incredible growth, we’re looking for Customer Service Advisors with English language skills to help us deliver exceptional customer experiences for some of the world’s biggest and most well-known brands.As a Technical Support Advisor, you'll be our valued customers' first point of contact, ensuring their success with our products/services. You'll wear many hats – troubleshooting technical issues, providing clear guidance, and going the extra mile to delight users. You will play a critical role in ensuring customer satisfaction and driving positive brand experiences.Essential Functions/Core ResponsibilitiesProvide prompt and accurate technical support to customers via phone, email, and chat.Diagnose and troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client productsResearch and identify solutions to complex technical problems using knowledge base resources and escalation pathways.Document and escalate unresolved issues to higher-level support teams.Maintain detailed records of customer interactions and support activities.Proactively identify and address potential customer issues to prevent escalations.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)Serve as a resource to other support personnel Participate in ongoing training and development to stay abreast of the latest technology advancements.Collaborate effectively with internal teams (e.g., engineering, product development) to resolve technical problems and improve product usability.Maintain a professional and positive demeanor while interacting with customers, even in challenging situations.Participate in activities designed to improve customer satisfaction and business performanceCandidate ProfileA High School Diploma and one year of relevant experience are preferredTech sales experience is preferredBasic/Advanced '' depends on the program '' understanding of client technical systems.Ability to learn including strong problem-solving skillsExceptional communication and interpersonal skills, with the ability to effectively explain technical concepts to non-technical users.Proficient in written and verbal communication.Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and mannerCommitment to providing exceptional customer service.Courteous with a strong customer service orientationAchieve and maintain recognized and applicable technical certification(s)Able to rotate shifts, as neededBased on the program, additional experience/skills may be requiredOur Benefits Competitive salary A bright, modern, and exciting place to work, with excellent staff facilities Performance-related pay Voluntary Medical plan Transportation allowance Life insurance Annual reward and recognition events Holiday pay Access to training and development opportunities.Career Framework RoleEach program requires a basic skill set and product-specific knowledge to perform routine tasks within simple processes. You will work with close supervision and clearly defined procedures. You are starting to demonstrate familiarity with client terminology, operating standards, and procedures. Starter without sustained metric performance levels.We oJob Title:Consultor Funcional SAP HCM SrJob DescriptionConcentrix Catalyst is looking for a Consultor Funcional SAP HCM Sr to join us and work for a global leader in technology solutions.Preferred:Experiencia comprobable de mas de 8 años en Nomina Argentina.Experiencia en implementaciones y mantenimiento correctivo y evolutivo.Gestión de incidencias, priorización de tickets, multicliente.#ConcentrixCatalystLocation:ARG Work-at-HomeLanguage Requirements:Time Type:If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsR1480723