- Install, build, and maintain tools and systems for the Customer Experience department (including Customer Success & Support) including integrations to other platforms and vendors.
- Configure multiple systems Bevatel Business Chat customer service and third-party integrations.
- Create a system built for extracting relevant metrics to improve customer service and products.
- Implement agent workflows for an ever expanding line of products and services.
- Maintain and develop our Help Center and other content management systems
- Organize and prioritize feature implementation and as well team requests.
- Quickly respond to administrative requests such as onboarding and off-boarding users, agents, and addressing systems related issues.
- Managing other administrators and other agent roles to their schedules, queues, and other responsibilities, including work force management.
- Scale to a global level across multiple regions, languages, and time zones.
Bachelor's degree in Computer Science or Information Technology.Fresh graduates are welcome to apply.Experience working with customer and product-oriented data.Got background in HTTP, and APIs for understanding the customer's requirements.Very good up to excellent English is a must.You love to build. You have skills for configuring systems to their limits and when you hit a wall, use your imagination to work around it with your team.Analytics skills to recognize customer support and success in existing tooling and recommend improvements.Positive problem solver who loves the challenge of advancing customer service beyond the status quo.You love to tinker and turn that tinkering into something amazing for your team at scale.