- 24/7 first-layer support for Telecommunication Systems Software & Hardware.
- Monitor Telecommunication Systems Hardware & Software.
- check alarms and solve it.
- Do the initial telecommunication support procedures.
- Receive user’s issues and begin troubleshooting to solve problems.
- Do daily, weekly and monthly Backup.
- Do daily, weekly and monthly tasks.
- Receive new requests from user and collect all relevant information for request implementation.
- Relay issues and requests with full detail to the second layer support team after troubleshooting.
- Implement delegated tasks from professional teams.
•Bachelor's degree in Communications and Electronics Department or Computer Science.0 to 1 year of experience CCNA, and CCNP strong knowledge is a must. Familiar with programming and developing MSSQL, Databases, Virtual Machines, and cloud solutions.