Responsibilities
- Scheduling flights based on customer needs and available flights, including checking weather conditions and making changes as needed (Help passengers to plan for their trips).
- Communicating with customers to answer questions about tickets, pricing, or flight schedules (Help passengers by answering questions on travel arrangements.).
- Collecting payment from customers for airline tickets, including cash, credit card transactions, checks, or money orders.
- Entering customer information into a computer system to issue tickets or update records
- processing electronic ticketing requests for customers or agents over the phone
- Explaining airport rules and procedures to passengers prior to boarding flights.
- Processing refunds for lost or damaged tickets or reservation errors
- Explaining applicable fees and taxes for each ticket.
- Processing boarding passes and checking identification of passengers prior to allowing them to enter the airport terminal.
- Familiarity with visa requirements, travel insurance, and other relevant travel documentation.
- Provide good customer service.
GDS Amadeus (Basic & Advanced) Experience is Must.Good in written and spoken English.Excellent Communication Skills.Knowledge of travel industry terminology and good grasp of geographical flight routes/airports.Presentation Skills, good-looking, Supportive Attitude.5-7 years experience.