- Responsible for Day -to-day IT support Operations
- Install, configure, and maintain network services, equipment, and devices.
- Monitoring and Troubleshooting WAN connectivity to service providers, customers .
- Troubleshooting and solving complex technical issues in hardware, servers, software and network equipment related to network Routing, Switching, Security, VPN tunnels, Wireless, and Voice.
- Regularly review the health of the network and ensure it is operating optimally.
- Ensure no single point of failure; all failover plans be fully tested on regular schedule job requirements.
- Network protocols and network administration knowledge, network security.
- Administrate all Microsoft servers (AD, DC, ADC, DHCP ..)
- Manage and administrate Hyper-V environment.
- Administrate Sophos (create rules, troubleshoot, monitor and review).
- Install and configure software and hardware.
- Establishes, plans and implements the policies and procedures to support the operation of the Service Desk.
- Develop and enhance guidelines to ensure all knowledge base documentation and troubleshooting procedures are current and accurate.
- Ensure timely and appropriate escalation, communication and closure of incidents having business impact.
- Measure and monitor Service Level Agreements.
- Provide daily, weekly and monthly Service Level Reports.
- Quality Call Monitoring of support personnel.
- Monitor for availability, response times and problem trends.
- Initiate the Problem Management process to review root cause analysis and drive continuous improvements by eliminating recurring incidents.
- Drive timely communication and appropriate level of reporting for IT and Business Stakeholders.
- Support and maintain effective relationships with business and 3rd party vendors.
Good knowledge in ERP system (Microsoft D365 ) And SQL Server.Strong knowledge of systems and networking software, hardware, and networking protocols.A proven track record of developing and implementing IT strategy and plans.Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols.3-5 years of database, network administration, or system administration experienceAbility to work independently with no supervision and to work under pressure and meet deadlines.Can work as a member of a diverse team and learn complex systems quickly and effectively.CCNA , CCNP and MCSE is a must.