HMS GROUP EGY announce for vacation for Customer Service Representative ( female only )
About HMS GROUP EGY
" Company Specialized in Medical training,digital marketing, home care services, online Examination, medical wear "
Address " 505 mogamaa almawardy beside Aboelrish children hospital, Cairo "
Customer Service Representative Responsibilities:
- - Maintaining a positive, empathetic and professional attitude toward customers at all times.
- -Responding promptly to customer inquiries.
- - Communicating with customers through various channels.
- - Acknowledging and resolving customer complaints.
- - Knowing our products inside and out so that you can answer questions.
- - Processing orders, s, applications, and requests.
- - Keeping records of customer interactions, transactions, comments and complaints.
- - Communicating and coordinating with leagues as necessary.
- - Providing feedback on the efficiency of the customer service process.
- - Managing a team of junior customer service representatives.
- - Ensure customer satisfaction and provide professional customer support.
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Customer Service Representative Requirements:
- - High education degree or equivalent. ( bachelor/.....)
- - Fluent In English
- - Good Appearance
- - Ability to stay calm when customers are stressed or upset.
- - Comfortable using computers.
- - Experience working with customer support.