• Offer guidance to lead and manage all aspects of the messaging and collaboration environments
• Support users and the Service Desk with issues related to connectivity and usability to the systems, which includes escalated support for client issues, Mail Service, Bank Portal, Enterprise Vault, Skype for Business, MS Teams, and product functionality 
• Manage mail-related systems and tools.
• Oversee the SharePoint Portal Server infrastructure, user access and application deployment. 
• Support the installation, configuration, security, operation, and maintenance of all MS Exchange Servers and web portal servers 
• Manage backend services as relates to Messaging and Collaboration systems 
• Review and maintain scheduled tasks related to MS Exchange, SharePoint, Enterprise Vault, Skype for Business, MS Teams, MS Azure 
• Review and update related policies 
• Install Security updates and Vulnerability 
• Provide and follow best practices for systems architectures 
• Plan and document changes in the environment 
• Create and manage automation and integrations between services Reporting 
• Review global outages and communication issues to BT leadership 
• Run Analytic reports as needed for products for BT and Security leadership 
• Experience in defining/generating reports and metrics.

Other Support

• Have the ability to work closely with other Vendors and BT on issues 
• Be able to work with vendors to introduce new features to the environment 
• Submit Change Management items to CAB as needed 
• Ability to create scripts to invoke changes and gather data 

1. SharePoint Server

• Daily Health Check
• Daily operation (Create document, list etc.)
• Create site collection
• Add new paths the portal patches
• Install security updates
• Monitor/Manage search service application
• Grant/Manage permission

1. Office 365

• Create teams account
• Add new users to MFA policy
• DLP Policy
• Employment Application form and workflow

1. Convene

• Create/Manage users
• Create meeting
• Work with convene in general