- Responsible for troubleshooting any problems in the most efficient way possible.
- Test new products, run regular maintenance checks and keep up-to-date with information security issues.
- Provides support for fingerprint machines and attendance systems.
- Provide IT technical support for local and remote users.
- Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
- Act as the first line of support for security applications including VPN & Antivirus.
- Troubleshoot the network services (printing, email service and Internet access, file sharing).
- Ensure timely resolution of all first level problems with minimum supervision.
- Back-up and restore users’ files and devices configuration.
- Apply the application of all IT policies and regulations.
Education: Bachelor Degree in Information Technology, Computer Science or a related discipline.
Years of Experience: 2-5 years of experience
Language: Very good English