• Mediate conflicts or disagreements that may arise within the residential community. This involves listening to all parties involved, understanding their concerns, and finding a resolution that satisfies all parties or comes to a fair compromise.


• Collect feedback and suggestions from community residents and relay this information to the relevant teams within the organization.


• Implement community management strategies, ensuring customer satisfaction.


• Conduct regular property inspections to identify and address maintenance and safety issues.


• Deal with Service providers to solve any issues related to the compound.


• Develop and update the documentation related to the activities (plan, procedures, reports, etc.).


• Handle all emergency cases (Water cuts, Power outages....) and maintain a trouble-free environment for our community.


• Maintain professional relations with owners to discuss their community needs and to ensure the highest quality service.


• Investigate and settle complaints, disturbances, and violations.

Skills

• Bachelor's Degree


• 0-3 years of experience


• Strong problem-solving and conflict resolution abilities.


• Ability to work well under pressure and handle challenging situations with composure.


• Exceptional organizational and time management skills to handle multiple priorities simultaneously.


• Exceptional communication and handling skills


• Knowledge of customer service principles and practices.


• Ability to adapt to changing customer needs and business requirements.


• Strong teamwork and collaboration skills to work effectively with internal teams.


• Proficiency in using customer support software, CRM systems, and other relevant tools.