• Establish a strong relation of trust by professionally answering customer inquiries, settling disputes, and resolving always adhering to the department and company policies and procedures. 


• Communicate with customers through various channels (emails, calls, fax and face to face).


• Liaise with the concerned internal department (Sales, finance, Legal, customer support, facilities) to resolve customer issues and get required information.


• Keep daily record of transaction and communications with customers and other departments.


• Follow up on the progress of requested tasks from other departments.


• Escalate critical cases of customer grievance and delayed responses from other internal department to the customer service manager always after all possible solutions within authority have been referred to and failed.


• Coordinate, Book, and lead the customer in site visits.


• Stay up to date with the latest happenings and events on both the company level and market level.

Skills

• Bachelor's Degree


• 0 - 3 years of experience


• Proven experience in a customer-facing role, preferably in customer relations or customer service.


• Excellent communication skills, both written and verbal, with the ability to engage with customers professionally and empathetically.


• Strong problem-solving and conflict resolution abilities.


• Ability to work well under pressure and handle challenging situations with composure.


• Exceptional organizational and time management skills to handle multiple priorities simultaneously.


• Proficiency in using customer support software, CRM systems, and other relevant tools.


• Knowledge of customer service principles and practices.


• Strong teamwork and collaboration skills to work effectively with internal teams.