- Must be a Fluent in French and English with B2 Level Proficiency.
- Respond to customer queries in a timely and accurate way, via phone, email or chat.
- Identify customer needs and help customers use specific features.
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers.
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives.
6 months of experience in Customer Service Field.Proficiency Level B2- C1 French and English level.Should be flexible with 24-7 rotating shifts.Work on site - Maadi Technology Park.No Transportation. Transportation allowance provided instead.