- Support Franchise Stores:
- Provide guidance and support to franchisees on operational matters, including store layout, product placement, and inventory management.
- Conduct regular store visits to assess compliance with brand standards, operational procedures, and customer service guidelines.
- Collaborate with franchisees to develop and implement improvement plans, addressing operational challenges and maximizing store performance.
- Sub-Franchise Management:
- Manage relationships with sub-franchise partners and ensure alignment with operational objectives.
- Conduct regular meetings with sub-franchisees to review store performance, address concerns, and provide necessary support and training.
- Monitor sub-franchise stores' adherence to standards and ensure consistent customer experience across all locations.
- Operational Excellence:
- Develop and implement standard operating procedures (SOPs) to streamline store operations and enhance efficiency.
- Monitor key operational metrics, such as sales performance, inventory levels, and customer satisfaction, and take necessary actions to achieve targets.
- Identify areas for process improvement and collaborate with cross-functional teams to implement best practices across stores.
- Training and Development:
- Conduct training sessions for franchisees and their staff on operational standards, product knowledge, and customer service.
- Provide ongoing coaching and support to store teams to enhance their skills and ensure consistent delivery of high-quality service.
Proven experience as a Retail Operations Manager or similar position , Convenience Stores Experience is MustExperience with performance evaluation processesFamiliarity with financial and customer service principlesGood math skills with the ability to create and analyze reports, spreadsheets and sales statisticsProficient user of MS Office (MS Excel in particular)Leadership and organizational abilitiesInterpersonal and communication skillsProblem-solving attitudeFlexibility to work in shiftsBSc/BA in Business Administration or relevant field; MSc/MA is a plus