- Build expert, dynamic knowledge of the company’s products and services
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Follow communication procedures, guidelines and policies
- Take the extra mile to enhance customer experience
- Maintain customers satisfaction and provide professional customer support
FOR A MAJOR PLAYER IN E COMMERCE (WORLDWIDE LEADER)C1 Spanish language proficiency (Fluent) and B2 English LanguageProven customer support experience or experience as a Client Service RepresentativeHandle and resolve customer complaintsStrong phone contact handling skills and active listeningFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectivelyFlexible with rotational shifts