- Receiving and processing customer requests
- Answering calls from Customers
- the successful candidate should be able to handle all customers inquiries received timely and professionally
- Conduct outbound calls to potential customers to introduce products/services and close sales deals
- Ensure customers satisfaction
- Meet or exceed sales targets and quotas on a regular basis.
- Greet and welcome customers as soon as they arrive at the showroom (decency is needed)
- Register all data related to the customers as per the template Understand the needs of customers and direct them to the appropriate person sales/customer service
- Collect survey data of the customers at the showroom included in the survey form
- Raise alarm if any survey gives an indication of customer dissatisfaction and make sure that it is directed to the right channels
- Manage agendas/appointments etc. for the upper management
- answer, screen, and forward incoming phone/ mobile calls
- Create and update records and databases with personnel, financial and other data
- Provide accurate information in person and via phone
- Receive, sort, and distribute daily mails, deliveries (if any)
- Ensure reception area is tidy and presentable with all necessary materials
- Able to analyze the data collected through the reception
Nasr CityDaily 8 work hours.Proven experience as an office administrator, office assistant, office receptionist, telesales or relevant roleExcellent English languageoutstanding communication and interpersonal abilitiesGood command of using MS OfficeUnderstanding customers' needs and identifying their problems.