Liaising between consultant and Patient 

Answering calls with professionalism and high quality 

Replying to queries and emails in a timely manner 

Forwarding patient’s queries to consultants and aiding patients as much as they could 

Point of intersection between patient, hospital and consultant 

Arranging consultant diary according to consultant preference 

Replying to consultant emails and queries in a timely manner 

Booking and canceling patients’ appointments 

Arranging surgery for patients 

Following up on patient’s treatment plans with no delays 

Arranging for patient scans 

Overseeing and arranging referrals for patients from consultants 

Invoicing for surgeries and services provided by the consultant. 

Adding and cancelling clinics 

Settling payment with self-pay patients (pre-payments) 

Chasing appointment authorization code from insurance companies via phone 

Ensuring the LOG is available ahead of appointments. 

Chasing embassies for LOGs after the appointment 

Updating subject lines and invoice logs to ensure smooth invoicing process. 

Follow operational processes to avoid mistakes, delays, and errors. 

Adhere to workplace rules and codes of conduct. 

Complying with the line manager in work-related tasks and instructions