- Develop and implement HR policies and procedures in alignment with the organization's goals and objectives.
- Manage the recruitment and selection process, including sourcing candidates, conducting interviews, and making hiring decisions.
- Coordinate employee onboarding and orientation programs to ensure new hires are integrated into the organization effectively.
- Oversee performance management processes, including goal setting, performance evaluations, and career development planning.
- Provide guidance and support to managers and employees on HR-related issues, including employee relations, conflict resolution, and disciplinary actions.
- Manage employee benefits programs, including health insurance, retirement plans, and other perks.
- Ensure compliance with labor laws, regulations, and industry standards related to employment, safety, and diversity.
- Maintain accurate and up-to-date employee records and HRIS (Human Resources Information Systems) databases.
- Collaborate with senior management to develop and execute workforce planning strategies to meet the organization's staffing needs.
- Monitor employee morale and engagement levels and develop initiatives to enhance employee satisfaction and retention.
- Manage HR budget and resources effectively to achieve departmental goals and objectives.
- Handle confidential information with discretion and integrity.
Experience in travel and tourism field is a must.Certification in Human Resources Management.Familiarity with labor laws, employment regulations.Familiarity with industry standards related to tourism and hospitality is a plus.Previous experience in human resources management, preferably in the tourism or hospitality industry.Experience with recruitment, employee relations, performance management, training and development, and compensation and benefits administration.Strong understanding of HR policies and procedures.Excellent communication skills, both written and verbal.Strong interpersonal skills with the ability to build rapport and maintain positive relationships with employees at all levels of the organization.Conflict resolution skills and the ability to handle sensitive situations with tact and diplomacy.Proactive approach to addressing HR-related issues and implementing improvements to HR processes and policies.Willingness to adapt to changing priorities and business needs in a dynamic industry like tourism.Ability to handle confidential information with discretion and integrity.