Support Engineer, you will assume a leadership role within the service desk team, providing technical expertise and support to end-users while ensuring the smooth operation of IT services. Your responsibilities will encompass advanced troubleshooting, mentoring junior team members, and contributing to the continuous improvement of IT support processes:

Server Management:

• Install, configure, and maintain server hardware and software. 


• Monitor system performance, troubleshoot issues, and ensure optimal server operation. 

Network Administration: 

• Manage and maintain network infrastructure, including routers, switches, and firewalls.


• Implement and troubleshoot network protocols and services.

Security: 

• Implement and enforce security measures to protect systems and data.


• Monitor for security breaches and respond to incidents promptly.

Backup and Recovery: 

• Establish and maintain backup and recovery procedures for critical systems and data.


• Test and verify backups to ensure data integrity.

User Account Management:

•  Administer user accounts, permissions, and access rights.


• Ensure compliance with security policies for user authentication and authorization.

Software Installation and Updates: 

• Install, configure, and update software applications and system utilities.


• Evaluate and test new software releases for compatibility.

Technical Support:

• Provide technical support to end-users, resolving hardware and software issues. 


• Collaborate with helpdesk and support teams for incident resolution. 

Monitoring and Reporting:

• Implement monitoring tools to track system performance and generate reports.


• Proactively identify and address potential issues before they impact operations.

Skills

• Technical skills , and team leading skills ,team player


•  Good communication, presentation & interpersonal skills