- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Resolve customer issues and complaints with a positive attitude.
- Provide product information and guidance to customers.
- Process orders, returns, and exchanges accurately.
- Maintain customer records and update information as needed.
- Collaborate with other team members to ensure customer satisfaction.
- Previous customer service experience is preferred.- Excellent communication and interpersonal skills.- Strong problem-solving abilities.- Ability to multitask and prioritize in a fast-paced environment.- Proficiency in Microsoft Office and CRM software.- High school diploma or equivalent.