Responsibilities:

Dealing directly with customers either through phone, live chat or email.Respond promptly to customer inquiries.Educating clients, explaining procedures, answering questions and providing knowledgeable answers.Determines availability and comparing prices.Maintains and improves quality results by adhering to standards and guidelines.Establishing policies by accessing and verifying client information.Maintains contact center environment and database.Follow up on clients where necessary.Following communication “scripts” when handling different topics.Identifying clients needs, clarify information, research every issue and provide solutions and/or alternatives.Obtain and evaluate all relevant information to handle travel requests efficiently.Increase the customer satisfaction and enhance the customer experience.Handle and resolve customer complaints.Meeting required targets.Any other duties related to the jobJob Requirements

Requirements:

Fluency in English at a B2 level.A minimum of 6 months of experience in the contact centre field is required.Awareness and experience in the travel industry.Only graduates will be considered for the position.Strong communication skills are a must-have for this role.Military service completion or exemption is necessary.The candidate should be flexible with rotational shifts and days off.Males must be flexible with night and overnight shifts.The job requires working in an onsite setting.Apply Now