Job DescriptionRespond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Inform customers about new features and functionalities.Follow up with customers to ensure their issues are resolved.Job RequirementsEnglish level from B2 to C1Work from home after 3 monthsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough cases
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