- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their issues are resolved.
English level from B2 to C1Work from home after 3 monthsExperience as a Customer Support Specialist or similar CS roleFamiliarity with our industry is a plusExcellent communication and problem-solving skillsMulti-tasking abilitiesPatience when handling tough cases