- Utilize internal and external tools to negotiate shipping freight rates with Carriers or Airlines.
- Exude the highest level of customer service to both internal and external business partners and set the expectations that the task given will be completed to their satisfaction.
- Expand and cultivate the Company’s carrier and agent network while developing new partner relationships.
- Generate new business leads through identifying and properly qualifying business opportunities.
- Provide customer quotations with a systematic follow up system.
- Prepare daily sales report and Quarterly business plan.
- Identify new opportunities and attract new customer.
- Maintain regular contact with existing clients to determine their daily and weekly shipping needs.
- Provide responsive customer service and resolving client issues quickly and efficiently.
- Ensure that all clients freight loads are shipped on time.
- Follow up on client referrals.
- Work closely with operations and C.S team smooth and efficient customer care.
- Develop a database of prospective clients, as well as Account Management to retain and grow the existing client base.
- Ensure commercial visits have been done to generate business.
- Create and follow up pipeline reporting on CRM
- Ensure quality of operations and customer satisfaction.
Bachelor's educational degree (Preferably logistics field or equivalent)A minimum of one year of experience in the field of Logistics & Freight Forwarding operations, regulations, and documentation.Knowledge of laws, regulations, and ISO requirements.History of working within a target-driven environment with a proven track record of meeting / exceeding targets.Strong Sales techniques and deep expertise in FFW.Proven experience as FFW coordinator and customer service is recommended.Very Good English Language both written and spoken.Very Good in Microsoft Office Programs: Excel, PowerPoint, Word, and Outlook.Excellent communication, negotiation, and persuasion skills.Very Good sales skills and excellent in closing deals.Very Good Customer service skills.