Specifically, your essential functions will be to perform the following tasks to the highest standards:

• To organize, plan and prioritize your duties by developing plans and goals.

• Timely communication to internal and external clients via telephone, email, written documents or in person.

• Handling phone calls, e-mails and greeting clients for Catering and Events in a professional, courteous manner.

• Inputting programs in booking systems, managing VIP guest arrangements, and coordinating site visits.

• Creating and communication of documents including but not limited to BEOs, group resumes, post event reports, menus, diagrams/floor plans.

• Working with affiliate groups.

• Assist with clients and deliver on the client’s expectations.

• Demonstrate knowledge of job systems, products, booking systems, and processes.

• Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution for the client.

• Ensure high quality service by communicating and assisting others to understand the guest needs.

• Participate in customer site inspections and assist with the sales process as necessary.

• Other duties as necessary based on business needs

• Regular attendance

#LI-JW1

The Benefits

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.

• Medical Insurance Coverage Options – for you and your family. Able to enroll after 90 days of employment 
• Vision, dental, life and disability insurance
• Mental Health Resources
• Best-in-Class Paid Time Off (PTO) – you can accrue up to 144 hours of PTO in your first year of employment.
• Go Hilton travel discount program: 100 nights of discounted travel per calendar year
• Participating in the 401(k) Plan and company match is the perfect way to save for the future. We match 100% of every dollar eligible TMs contribute up to 3% of pay, plus 50% of every dollar contributed on the next 2% of pay.
• Career growth and development 
• Team Member Resource Groups

• Recognition and rewards programs
• Access to your pay when you need it through DailyPay
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

• Inclusive family-building and fertility benefits 
• Expanded bereavement leave. 
• Adoption Assistance program

• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Complimentary meals in the cafeteria while on shift