- Familiarity with telephone techniques and skills.
- Demonstrated verbal communication skills and ability to convey information clearly and effectively.
- Ability to effectively handle multiple tasks in a fast-paced environment.
- Ability to identify problem issues and determine the appropriate course of action/redirection within department guidelines required to resolve issues.
- Very good communication skills.
- Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
- Ability to adapt to change, meet the changing demands of the work environment, any delays, or other unexpected demands.
- Helping to develop and implement a customer service policy.
- Finding ways to measure customer satisfaction and improve services.
- Managing a team of customer services staff.
- Handling face-to-face inquiries from customers.
- Supports and provides superior service via phones and e-mails as a receiver and caller and follow-up on customer inquiries and complaints that are not fulfilled or resolved on queue ensuring full customer satisfaction.
- Answers inbound calls and responds to customer requests to ensure customer satisfaction.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants;
- keeping accurate records of discussions or correspondence with customers;
Very good computer skills.Experience in real estate customer service minimum 2 yearsVery good command of English language and Arabic business writingSelf-esteem and confidentMales only