Supply Chain Customer Service Coordinator

مصر - Egypt

Company Profile:


At Unilever you are more than your job title, you are part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. 


We produce world-leading brands including Knorr, Dove, Axe, Hellmann’s and Omo, alongside trusted local names and innovative-forward thinking brands like Tresemme, Rexona, Vaseline.


Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts.


Job Responsibilities:


  • Responsible for coordination of the execution of month zero operations between Supply Planning, Factories and WH&L team with visibility on 3M supply and demand performance.


  • Responsible for local business shipment plan setting and execution on monthly basis for Sudan.


  • Responsible for coordinating supply phasing delivery with supply planning team and co-packing team in weekly buckets as per agreed service level signed off with our business stake holders.


  • Responsible for fair share stock allocation from factory to CDC/DC on daily basis. 


  • Responsible for manging extra/adhock supply ask requirements in the short period Wk0-Wk13 through the Weekly Operation Meeting as part of the S&OP Cycle structure.


  • Use the Customer Service and Supply Chain KPI to highlight the problem areas of the operation to the concerned management in order to improve the Supply Chain process.


  • Meet short term objectives, targets and work plans of the Customer Service to be consistent with those of total Supply Chain, CD and the company.


  • Keep constant communication with the, warehouse, MSO and information officer, and initiate any necessary changes to ensure smooth and efficient internal workflow which provides the excellent customer services.


  • Provide meaningful and timely information for reporting and control: Sales Analysis and Performance, Stock Availability.


  • Ensure the accuracy and timeliness of all agreed supply chain/customer service KPI reporting to the relevant management, also be presented in key supply chain operational meetings, e.g. S&OP(SCRM) and Supply Chain meetings with focus on S&OP.


  • Participate in the Business Review or Monthly meeting with the key account customers on the customer service KPI and any project progresses.


  • Responsible for SLOBs management as SC business counterpart.


Job Main requirements & Qualifications:


  • Bachelor’s degree in engineering


  • 2 to 3 Years of Experience in Supply Chain


  • Microsoft Excel is a must


  • Strong interpersonal skills


  • Strong communications skills


Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.


تاريخ النشر: اليوم
الناشر: Wuzzuf .com
تاريخ النشر: اليوم
الناشر: Wuzzuf .com