- Acting as the main point of contact between clients and internal teams.
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Addressing and resolving clients’ complaints.
- Communicating and collaborating with other departments to ensure that key clients’ needs are met.
- Developing a thorough understanding of the clients' needs and requirements and preparing customized solutions.
- Build and strengthen client relationships to achieve long-term partnerships
- Maintain accurate client records, keeping track of any contract updates and renewals
- Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
- Generate progress reports for clients and senior leaders within the organization
Excellent time management skills.Mastery of overall sales processes.Must be open to personal and professional development.Proven experience in key account management.The ability to build rapport with key clients.The ability to handle multiple client accounts.Strong negotiation and leadership skills.Exceptional customer service skills.Good command of English.Strong written and verbal communication skills.