- Working closely with other departments to handle customer queries.
- Providing the best possible answers and solutions to the customers (via emails and live chat).
- Communicating effectively and efficiently with players and colleagues to ensure delivery of business objectives and targets.
- Working 24/7 shift pattern.
- Meeting personal/customer service team sales targets and call handling quotas.
- Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
- Keeping records of customer interactions, processing customer accounts and filing document.
- Following communication procedures, guidelines and policies.
- Identifying and assessing customers’ needs to achieve satisfaction.
CS experience is preferable. Communication Skills Flexibility Very good up to excellent English and Fluent in Turkish Ability to work under pressure. Males or Females Grads only Max aged 30 years old.