- Dealing with Suppliers, Tour Leaders & Guides.
- Ready for re-locating and traveling to meet suppliers, check quality and connect office operations team with the ground operations.
- Interacting with them via various channels phone, chat, email, etc
- Providing the best freelance tour guides who are the leaders in the market.
- Managing last-minute bookings at different times.
- Having experience in daily tours, multi-day tours & full packages.
- Collecting daily feedback for the ongoing tours & packages.
- Maintaining the tour quality with Suppliers, Guides & Leaders.
- Managing and focus on better relations with the suppliers.
- Respecting the company rules and regulations.
- Fast learning and flexibility to deal with other departments.
- Answering all queries from the Sales & Guest Relations Team.
- Participating in planning and launching different products.
- Evaluating suppliers, tour guides and issuing appropriate feedback forms.
- Communicating with customers before the tour to update pick-up timings and tour details.
- Staying connected with the customers during the tour, collect feedback and comments related to it.
- Making follow-up calls to the customers, check for their satisfaction, and request them to write a review about their experience with us.
- Analyzing and resolve customer complaints, ensuring excellent service standards.
2 + years of experience in operations, tours, excursions and packages.Ability to work in different shifts.Excellent Communication Skills.Excellent Negotiation Skills.Fluency in English.Proficient in Microsoft Office, especially in Excel.