Customer Success Executive

Full-time

Job Description

NielsenIQ Customer Success Team is a modern service team transforming the way we serve our clients with top-notch tools. We are the team that partners with clients to fuse data, science, and the talents of our people to provide actionable insights to the clients and in markets we serve. We are the key link between NIQ and clients. Our service and delivery is the reason clients will continue to invest in our products and service.
As part of the Insights & Analytics team (I&A), you will be executing projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations. You will also be managing the client relationship for Accounts you own.

Responsibilities

•Summarize data in tables, charts, and graphs
•Analyze and interpret sales data and retail audit data
•Draft reports and presentations (category overview as well as issue based) building a story and finalizing conclusions and proposes recommendations
•Review data for errors and inconsistencies
•Use internal tools and data sources
•Prepare client correspondence
•Attend client meetings and presentations over the phone, virtually and in person
•Discuss analysis design to best answer client questions with Client Business Partner/client with the support of Senior team members
•Propose calculation of Quantified Business Opportunity

About you

You’ll be able to execute projects with limited supervision by compiling, analyzing, and interpreting sales data, writing client reports, and constructing presentations.

Qualifications

●Good understanding of FMCG industry and trends
●0-2 years of experience in Analytics and/or industry experience
●Good interpersonal skills – ability to develop relationships internally and at the client organization
●Strong analytical and conceptual thinking skills. Comfortable in dealing with numbers
●Able to deliver analyses of moderate complexity with almost zero supervision
●Able to deliver higher complexity analyses with limited supervision
●Good presentation skills and ability to deliver an end to end story in a presentation
●Strong levels of clients satisfaction achieved, acknowledgement from the client on a strong mindset to help them, as well as of the results per se
●Desirable: Solid Knowledge of Nielsen products and services
● Desirable: Project Management experience

Additional Information

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™.
NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.
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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center:

NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process.

Customer Success Executive
Cairo, Egypt * Full-time